FAQ

FAQs
 
PLACING AN ORDER
 
Do I need to create an account to place an order?
You do not need to create an account to place an order and make a purchase. However, we recommend you to sign up because it’s easier to manage your account which includes saving your payment information, address details and reviewing your order history. Also, you can get +10%off voucher for first purchase. Yeay!

How do I place an order?
You can read the steps from "How to Order" link at bottom of page or click here.
 
What size should I choose?
We put our detail information and sizing in each individual product pages. You can measure your feet first and choose one that suit your feet.
 
Can I add an item to my previous order after I submit an order?
Unfortunately you can not. You have to place a new order if you want to purchase other items.

Can I change or cancel my order after being processed?
We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed and payment has been made, it generally goes directly into the fullfilment process and can not be cancelled or changed. If you realize you've made a mistake after placing your order, please contact us immediately.
 
Why are my order cancelled?
Maximum payment time for an order is 1x24 hours after an order has been placed. If payment has not been completed after the time limit, the order will be canceled automatically.
 
How do I track my order?
Please remember you should confirm your payment through the website after completing the payment. You can sign in and view your order history in your account.
 
What should I do if I have completed the payment but forgot to confirm and pass the time limit?
Please kindly contact our Customer Service or click here.

How do I know if an item I want is out of stock and back in stock? 
We are very sorry that the item you want is out of stock. When you try to select the size you need, if the item is out of stock, the "add to cart" button will turn "Notify me!”. This will bring you to our sign-in page where you can sign-in or create an account. As soon as we get new stock, we will email to let you know!
 
PAYMENT
 
What methods of payment do you accept?
We currently accept Visa,MasterCard, Virtual Account (BNI & Bank Permata), Bill Payment (Mandiri), and Go-Pay. We do not accept cash, CODs, checks, and credit card gift cards.
 
Is it safe to use my Credit Card?
The security of your details is of top priority to us. All credit card transactions on this site are processed using Midtrans, a secure online payment gateway platform which encrypts your card details in a secure host environment.

SHIPPING
 
How do I purchase and shipped to overseas?
We are very sorry because for this time being, we can only ship our products across Indonesia only. For more information about shipping click here.
 
Can I get my order earlier than the estimated delivery time?
Unfortunately you can not. Because we need time to check your payment, do quality control and pack your order. Also it will take 2-5 days within delivery courier service for domestic shipping.
 
How do I track my shipping and what should I do if the package is over the Estimated Time Arrival?
We use JNE for shipment, for tracking your item click here. If the item come late or over Estimated Time Arrival, please kindly contact our Customer Service here.
 
What do I do if I have receive the item, but there is a problem with the product?
We ensure you with quality control and always check our products before sending to customer. We also understand that when our package arrives and does not meet your expectations, you can contact us and we will try our best to give you our best solution we have. Please kindly read here for our return & exchange’s term & condition. Do not forget to notify us first.
 
 
ACCOUNT
 
How do I create an account?
You can go to the ‘Sign In/Register’ section, and follow the steps to ‘Create an Account’.
 
What are the Benefits of having an account and subscribe to mailing list?
We recommend you to sign up because it’s easier to manage your account which includes saving your payment information, address details and reviewing your order history. Also, you can get +10%off voucher for first purchase. With an account or joining our mailing list, you will have the option to receive news and updates from us, such as new season launch and seasonal sale updates. 
 
How do I unsubscribe from email updates?
In order to unsubscribe from email updates, you can click to ‘Unsubscribe’ on any email update received from us. Alternatively, if you have an account, you can sign in and opt to unsubscribe in the ‘Account Details’ section.
 
What should I do if I’ve forgotten my password?
Please click on the ‘Forgot Password’ link on the ‘Sign In’ page and follow the instructions.
 
How do I close my account?
If you have any queries regarding your account or wish to close it, please contact Customer Service and we will assist with the next step.
 
CARE & TREATMENT
 
How to care for my footwear?
Here are some steps that we recommend for you:
Storage
Put in well aired room, stack your shoes away from light, heat , and dust. Attach silica gel to absorb moisture if you put your shoes inside the box. When traveling, put them in box or wrap each other shoes with clothing items and try to stuff them to retain their shape.
Cleaning
On a daily basis, brush away any surface dirt with a soft brush. For more intense clean after rugged activity, use wet towel and air dry. You can clean the upper with leather cleaner or lotion (non whitening) occasionaly, but be careful of the risk of its altered color.
Drying
If your shoes get wet after outdoor activity, dry at room temperature and keep away from direct sunlight. Please  keep them away from enormous heat.

WELCOME TO BEAJOVE

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